Here's the listed issue for TSB #09-18-3 that I mentioned above.
Some 2009 Escape, Mariner, 2010 Fusion and Milan vehicles built on or before 8/2/2009 and equipped with an automatic transmission may exhibit harsh 3-1 or 2-1 rolling stop downshift or downshift hesitation during throttle tip-in/tip-out 3-4-2 downshift maneuver at vehicle speeds between 20-40 MPH (32-64 Km/h). Also may have 2-3 or 3-4 upshift flare during cold starts (engine off for 2 or more hours). There is a new calibration that will improve the transmission downshift maneuver under these conditions and also improve 2-3, 3-4 upshift flare when vehicle is cold.
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Bill
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