OOOHHH! For some reason I thought you were talking about the sun visors. Yeah the vista roof cover is something that you will definitely not be able to fix. The dealership where you bought the vehicle is going to need to fix this problem. They will need to remove the roof lining to tighten up the sunshade or fix the motor if that is the issue.
Either way, you are going to need to take it back to the dealership. They should fix this free of charge. I would recommend seeing if they are open on Saturday and make a day trip with a couple people so you have something to do while you wait for the vehicle to be fixed. I can not see it taking longer than 4 hours and most place should be open on Saturday to do the repairs.
Furthermore, I have not had a problem like this in my 2008 Ford Edge. And if the dealership where you bought it from can not fix it or doesn't know how. Then you will have to escalate the issue to corporate or a regional office and make a formal complaint. They should be able to fix and if the dealership is stating they can't, they are probably giving you the run around since they just don't want to deal with it.
Hope this helps.
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