 Century Distributing Reply
Alright, that's enough! First of all, if you would have looked a little closer at our website where you found the prop info, you would have seen some pictures of props that are installed properly. I would have assumed that you would have completely investigated this product you were buying off the internet as fully as possible. You may have then noticed that the props were installed incorrectly. With that in mind, you would have been able to go to your local A.R.E Cap Dealer and they would have replaced your props for you at no charge under the warranty since the manufacturer is the one who installed yours improperly. If by chance you didn't know your local dealer, we would have gotten you in touch with one immediately and you would have gotten replacements from them and not us. Secondly, if you would have had any questions when you received your props from us, we are only a toll free phone call away and we would have instructed you on how to properly install the props or answered any other questions you may have had...before you installed them.
Century Distributing Inc sells thousands of these props to dealers and miscellaneous individuals every year and it is the rare occasion that we have anyone install these props incorrectly. I am truly sorry that you happened to be one of those individuals. We handled your order just as we would any other with the information you had given us. It is a shame that you didn't verify installation at the time you placed your order. If you had, we would have sent you to a local dealer to get your issue resolved and you wouldn't have the mess you do now. We offered you replacements at an extremely low price and you would have known how to properly install them so they would last you another 10 years.
It is in my opinion that we did everything professionally and courteously. We uphold our values, stand behind our product and are offended by your irrational and uninformed opinions.
Heather M. Hanes
Director of Sales & Marketing
Century Distributing Inc. | 
