I have the same upholstery problems. My Escape is an '08 and I have had it for three months -- light beige interior and light use. I suggest that the Ford representative ask the folks in charge of upholstery to check this issue out rather than dismiss it out of hand. Obviously this is not an isolated problem that I believe Ford could, and should correct. After all this is a small SUV, it should be able to withstand some damp clothing or a damp towel, e.g. normal wear and tear. The dealership came around and cleaned my back seat once I was able to speak to someone pretty high up. In the end he suggested that I take the car a detailing company and have it cleaned and have Scotchguard applied (thought that stuff was banned). Anyway, I'm not going the toxic chemical route, so I am buying a "dog" cover for the back seat that no dog will probably ever sit on and am considering front seat covers, too, which really ticks me off. The guy at the dealership used carpet cleaner and a hand held Bissell carpet cleaner to get the stains out. I think I may invest in that, too. Perhaps Ford should consider it as a free gift with purchase??? | 
