Edge 2008 Front Sunshade Problems

Disappointed · 03-05-2008, 08:04 AM

2008 Edge Limited Edition w/1200 miles - the front sunshade will not retract and just hangs down in a loop - feel this is a real safety issue and in trying to get it fixed Ford Customer Service (1-800-392-2673) Ashley very unco-operative - definitely a bad attitude said she couldn't help me and my local dealership says they have no knowledge of the problem and I have to drive roundtrip 120+ miles (closest dealer) for them to 'TAKE A LOOK" to see if they can figure it out!!!!! Anyone out there with the same problem??????
Don't like to drive it too far because of the safety issue so would appreciate help. Thank you

robdog · 03-05-2008, 09:14 AM

Can you take a picture of the problem and post it? If you can't fix it yourself you probably will need to take it to the dealership.

I know that is now what you want to hear, but they are the ones who will fix it for you if you can not do so yourself.

Disappointed · 03-05-2008, 10:00 AM

I know I can't fix it, but Ford and my local dealer haven't got any idea what happened and how to fix it!

The sunshade is a thin lined fabric which roles up as there are two sun roofs - one large one in the front with the lined fabric sunshade and the smaller one in the back with the usual type sunshade. The front sunshade rolls up in a compartment between the front and back shades.

Have you had a problem like this?????

robdog · 03-05-2008, 10:33 AM

OOOHHH! For some reason I thought you were talking about the sun visors. Yeah the vista roof cover is something that you will definitely not be able to fix. The dealership where you bought the vehicle is going to need to fix this problem. They will need to remove the roof lining to tighten up the sunshade or fix the motor if that is the issue.

Either way, you are going to need to take it back to the dealership. They should fix this free of charge. I would recommend seeing if they are open on Saturday and make a day trip with a couple people so you have something to do while you wait for the vehicle to be fixed. I can not see it taking longer than 4 hours and most place should be open on Saturday to do the repairs.

Furthermore, I have not had a problem like this in my 2008 Ford Edge. And if the dealership where you bought it from can not fix it or doesn't know how. Then you will have to escalate the issue to corporate or a regional office and make a formal complaint. They should be able to fix and if the dealership is stating they can't, they are probably giving you the run around since they just don't want to deal with it.

Hope this helps.

Phxchele · 04-24-2008, 06:53 PM

Hi! New to site. I just got my 2007 Edge SEL + on Saturday. It was a Dealership owner's.
The side gaskets on my vista roof keep coming off. One is totally gone. I've ordered a new one. The other popped off today when I was closing the roof.
I slid it back into place and opened and closed it and as it closed, it pushed the gasket forward and off the track.
I haven't seen this posted anywhere. Suggestions? It's driving me nuts! I live in AZ, my roof will be open & shut all the time!