2005 Seat fabric pulling apart

bastionrd · 06-25-2006, 04:40 PM

Maybe I missed it but I cannot believe I am the first person to mention this. I don't "hate" my 2005 Escape XLT, but one thing I do hate is the fact that 6 months after I purchased it the seat fabric started to fray and come apart. I am not a heavy guy and don't carry passengers all that often so this should not be happening. I called in October to get them fixed and had to be a little forceful but they agreed to recover them. I had to cancel the appointment and have not had the time to reschedule. I am planning on calling this week, and now that the car is over a year old, I'm sure I won't get much help. I have owned many NEW cars and this is the first car that ever had to be brought back to a dealer for work..4 TIMES! I have looked into Escapes in various parking lots and it seems if they have the same fabric as I do, the same thing is happeneing. Do people think this is normal? If I trade it in this will seriously depreciate the value. Last time the car had to be left for 2 days and the service department I go to always gives the same excuse..."We are short handed and cannot get you in or fix it any faster." and yet they send me coupons to come to them for service, what a joke! Anyway, hasn't anyone else had this happen, and how did you resolve it?

Bastionrd

dieselman · 06-25-2006, 09:07 PM

I'm sure someone on the assembly line that built/installed your seats, found out they were getting laid off shortly....
It should be covered under the new vehicle warranty. Do you wear any abrasive clothes? They can wreak havoc on cloth seats! Otherwise you can phone ford and tell them about the service you're receiving at that particular dealership. I'm sure they'll make it right.

bastionrd · 06-25-2006, 10:25 PM

Hey dieselman,
I'm sure your just trying to help, and I'm really not trying to be rude, but it seems you reply to most messages. Do you work for Ford? I weigh 145lbs and wear dress pants and dress shirt most of the time, is that abrasive? I did call Ford and they said they could not help me with anything that concerned a particular dealership, like appointment scheduling or being treated in a courteous manner, they suggested I try going to another dealership. And did you miss the part where I said I see it in most 2005 Escapes with the same fabric? Also what concern is it of mine if they notified someone they were being laid off? Does Ford not have any quality control program in place? Now I have to waste more of my time to be without a car, like I said...this will be the 5th time I will have to leave it at Ford so they can fix something, I also forgot to mention I had to go to the dealership TWICE so they could photograph the seats to make sure Ford would OK the repair. They need to sell better quality automobiles, make more money, then maybe, just maybe, their employees would be nicer and they wouldn't have to "lay anyone off". I know this sounds rude but I work in a customer service related industry where I deal with selling. I would never let a defective product be released to the general public, and if I did I would treat the complaint in a way that would please the patron, not act like it was their fault for buying it.

Bastion

DA-GIRL · 07-04-2006, 04:58 PM

I Hear Yah Buddy! Yeah I Have The Same Problem With The Fabric On My 05 Escape. The Only Problem Is I Still Bought It With The Seats Starting To Fray. I Bought It A Month Ago (used) But Hey I Love It Otherwise! Im Thinking Seat Covers If I Have To. Maybe Try That So It Doesnt Get Worse...if Ford Doesnt Recover Them For You. Good Luck!